Larry H Miller in Albuquerque.. - Hyundai Genesis Forum
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post #1 of 25 Old 03-01-2009, 10:08 AM Thread Starter
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Angry Larry H Miller in Albuquerque..

Dealership Name:Larry H Miller Hyundai
Dealership Address (At least City,State): Albuquerque, NM
Dealership Employee(s) your worked with: Mateo
Reason for visiting dealership (Buying, Repair work, Test Drive, etc) Test Drive/Buying
Rate Overall Experiece (rate from 1-5, 1 being lowest):1
Would you recommend? NO
Comments:
This is just my experience, but I can't see ever buying a car from a dealership that does this.

So, I have gone into Larry Miller Hyundai a few times to get a brochure, ask when the coupes are coming in, etc. First problem was that I left my name and number with one of the salesmen and he said he'd call me as soon as they came off the truck. He never called me. Strike one, go to another salesman. I drove there as soon as I found out they had some in. Just so happens, they have exactly what I'm looking for, Nordschleiffe Gray 3.8 Track. I talked to a different guy and asked to schedule a test drive, to which he replied that I'd have to get a credit check first. Strike two, but I'll deal with it. Today was the day. I drove over there as excited as a kid on Christmas.

I talked to Mateo, the second salesman, and agreed to do the check so I could test drive it. He sat there and bullshit with my gf while I plugged away on that application for 10 minutes. He proceeded to take it in, and stayed in the office for a few minutes while I patiently waited for him to come back out. He walked out with the keys *awesome*, and sat down with a frown on his face *not so awesome*. He told me that they don't want to let a bunch of people test drive the car unless they are serious about buying it. He then said, "You are in a great position to buy right now with your credit and trade-in, you could drive away with it today". I said, ok. If you can match the Invoice +$500 +TTL, I'll sign right now, that $6000 mark-up you have must've come from someone smoking crack, cuz there is no way. No haggling, no nothing, he just said "that's not even close to where we are". I asked him if the Test-drive was off. Yep.

He actually had the balls to ask me to keep in touch. HA, I said "You expect me to jump through these hoops, deal with being ignored, fill out the application, and then be kicked out the door, basically. And then expect me to keep dealing with you? I have no intention of ever driving into this parking lot again".

So that's my story. This is inexcusable, if you ask me. It was obviously coming from someone higher than him, probably the sales manager. If this is how they treat customers, I want no part in their business, and I don't think anyone else wants to be taken for a ride by them either. They did the same thing to my gf when she bought her Sonata, bullied her into buying when she came in for a test drive and didn't even tell her what the financing terms were. Obviously she should've been more aware and asked to see what she'd be paying, but that doesn't take away from the fact that they are just plain shady.

Please, for the love of Hyundai's customer service, nobody let them deal this way with you, either.
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post #2 of 25 Old 03-01-2009, 10:42 AM
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that sounds like a horrible dealer. when i deal with my local dealer more i'll have a better review. so far they've been very cooperative and upfront about everything.

perhaps you should put it to them like this: you are a hyundai dealer, this is not a special thing, you have the opportunity to sell a car, don't blow it.

seems to work for me.
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post #3 of 25 Old 03-01-2009, 12:00 PM
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Usagi this is why this sub-forum was created to point out the bad experiences you get and hopefully give incentive to the dealerships to provide better service. I think many dealerships think we still live in the dark ages where no one talks to each other. Let them know you wrote about your bad user experience where thousands of people can read about it. Maybe they will change their tune for the next person.
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post #4 of 25 Old 03-01-2009, 04:43 PM
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And hopefully none of the dealers try using defamation law on forums for getttig the word out about them. Some of them are so slimeball I wouldn't put it past one.

Defamation, Libel and Slander Law
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post #5 of 25 Old 03-01-2009, 04:55 PM
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Usagi, sorry about your experience. Thank you for taking the time to enlighten us & let the rest of us know where not to go if we want to be treated appropiately. Don't give up though, keep looking & I know you will find a reputable dealer that does want your business. Maybe someone on here will have a good review or lead to send you on. We will ALL get the GenCoupe we want & deserve, may just take a while, so try & be patient. Keep us up to date.

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post #6 of 25 Old 03-01-2009, 06:13 PM Thread Starter
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Quote:
Originally Posted by Tufast View Post
Usagi, sorry about your experience. Thank you for taking the time to enlighten us & let the rest of us know where not to go if we want to be treated appropiately. Don't give up though, keep looking & I know you will find a reputable dealer that does want your business. Maybe someone on here will have a good review or lead to send you on. We will ALL get the GenCoupe we want & deserve, may just take a while, so try & be patient. Keep us up to date.
My plan now is to move on to the dealer in santa fe, then the one two hours west of here, then the one two ours east, then the dealer in Dallas and finally to the one in Nevada. I'm definitely being patient with this. There's no way I'm going to let any dealer try to push me around. At least I got to test drive a GT today, so I got my fix for a little while.
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post #7 of 25 Old 03-01-2009, 06:20 PM
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Quote:
Originally Posted by usagi View Post
My plan now is to move on to the dealer in santa fe, then the one two hours west of here, then the one two ours east, then the dealer in Dallas and finally to the one in Nevada. I'm definitely being patient with this. There's no way I'm going to let any dealer try to push me around. At least I got to test drive a GT today, so I got my fix for a little while.
That's the right attitude, my hat goes off to you sir.

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post #8 of 25 Old 03-01-2009, 06:36 PM
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Unfortunately, I can see this happening to a lot of people who are interested in buying the GenCoupe now. The dealers know it's a hot item, so they're going to try to cash in as much as possible. 3-6 months down the line, when the hype has died down a bit, they are going to have no other choice but to get rid of the ridiculous fees they plaster on the car.
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post #9 of 25 Old 03-01-2009, 06:47 PM
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I say let people buy them now and in 6 months time people will be bringing them back because they lost there jobs and you can get one for alot cheaper.
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post #10 of 25 Old 03-01-2009, 07:16 PM
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usagi...i went to the dealer about a couple a days ago they only had one car in stock..actually the only one in San Diego, CA. ...not really sure if i believe that one/..anyways they put me on the list to wait and they told me they will call me... hearing your story just made me sick.. specially when auto trader is showing some already in stock

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