Service department at Kent Dobbs Hyundai Springdale AR, worst experience ever !!!! - Hyundai Genesis Forum
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post #1 of 11 Old 10-14-2009, 05:30 PM Thread Starter
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Service department at Kent Dobbs Hyundai Springdale AR, worst experience ever !!!!

This one tops anything I have ever had to go through at a dealership, am I am looking for suggestions from Hyundai employees on this foum on where to go from here....


As some may know, I have posted various problems with my Coupe. Last problem was when the dealership was asked to check the alignment. When the vehicle was picked up, it was stated it was checked, but nothing was changed or adjusted. The alignment was stated as " ok". Long story short, as I posted before, a tech had seriously %^#$ up the alignment to the point where it ate the tires completely bald in just a week. The dealership tried to cover up the mistake, but in the end, fixed the alignment and paid for new tires. What I didn't update on the previous post was that not only were the tires ruined, it put so much stress on the bearing, that one of the whel bearings had to be replaced. After all that, there was still a vibration. the dearlership said it was because of the aftermarket wheels. Today I had them install the OEM wheels to prove them wrong about the problem. Already questioning their abilily to resolve the problem, I Told the service manager about the wheels being different from front and rear. I also stacked them two front, two rear, and told them they were marked on the wheels, R for rear, F for front. All day I assumed the worse.

This evening when the car was picked up, not to my suprise, the wheels were mounted wrong. They wanted to put me in a loaner, and fix it tomorrow. NO F'IN way on that. I demanded they fix their mistake and wanted to know how they keep making mistakes and lying about the outcome. This is where I got floored..... the service manager TIM DISMANG of Kent Dobbs Hyundai in Sprindale AR, looked right at me and stated " why don't you come clean and admit you wrecked the car, thats when all these problems started", " just be honest and admit that this is all your fault". I couldn't believe what he said, it took a second to process it. I looked at my girl and said, " did he just say what I thought he said?" She said yep.
I asked Tim who his supervisor was and he said I answer to no one. Not happy with the answer, I demanded to talk to the owner of the dealership. Mr Dobbs did what most would probably do, tried to diffuse the situation, but never would take ownership for the problem. Tim Dismang admitted to everything to the owner, but all the owner could do was apologize. He didn't seem to concerned. He actually requested I get Hyundai involved on the car issues. I am stuck because the only other dealership is over two hours away.
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post #2 of 11 Old 10-14-2009, 05:45 PM
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Dude time to use the lemon law. Definitely get Hyundai involved.
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post #3 of 11 Old 10-14-2009, 05:51 PM
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i would do the same thing in that situation
that just make me really pissed off, how are you going to spend your hard earned money into buying a car and then the dealership itself cant help you in fixing a simple problem.
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post #4 of 11 Old 10-14-2009, 07:38 PM Thread Starter
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Dude time to use the lemon law. Definitely get Hyundai involved.


I actually noticed a sonata on the back lot marked " Hyundai Buy Back"
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post #5 of 11 Old 10-14-2009, 07:40 PM Thread Starter
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i would do the same thing in that situation
that just make me really pissed off, how are you going to spend your hard earned money into buying a car and then the dealership itself cant help you in fixing a simple problem.
I am actually still in shock about the situation. There are other issues im having with the car and keep getting told "its normal" ie: grinding trans, clunking noise somewhere in the front end.
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post #6 of 11 Old 10-14-2009, 08:56 PM
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It's definately time to get Hyundai involved. 1st step is to call the customer service # & lodge a complaint asking that a case # be assigned. Here is the # in case it is not handy 1-800-633-5151. Start there & let them, as well as the dealership know that you want to meet with the District Parts & Svc Mgr. Set up that meeting ASAP, which may still take several weeks & see where you are at then. If between customer service & the DPSM you can not get anything accomplished, I will see what else can be done.

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post #7 of 11 Old 10-15-2009, 03:54 PM
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Start documenting everything, including names, dates, times, what was said & by whom, etc.
Don't leave anything to memory. Take pictures, use your cell phone's voice recorder to record conversations, notes, etc.
Save everything relating to these issues including the bad parts, old tires, etc.
Call the BBB, lodge complaints with every agency you can find. Send traceable mailings w signature requests.
Make lots of noise and if that doesn't work, make more noise. Make it unbearable for these clowns.
Good luck.
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post #8 of 11 Old 10-15-2009, 04:49 PM
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Quote:
Originally Posted by Oversoul View Post
Start documenting everything, including names, dates, times, what was said & by whom, etc.
Don't leave anything to memory.
Take pictures, use your cell phone's voice recorder to record conversations, notes, etc.
Save everything relating to these issues including the bad parts, old tires, etc.Call the BBB, lodge complaints with every agency you can find. Send traceable mailings w signature requests.
Make lots of noise and if that doesn't work, make more noise. Make it unbearable for these clowns.
Good luck.
+1. It will most likely help and it definately couldn't hurt. I got into a huge dispute with Circuit City years ago and the documentation I collected about my dealings with certain individuals throughout my ascention up the chain of command made a huge difference with the CEO when it finally reached his desk. I hope your issues are resolved long before the head man has to get involved, but like I found out, you never know.

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post #9 of 11 Old 10-15-2009, 06:53 PM Thread Starter
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Originally Posted by Tufast View Post
It's definately time to get Hyundai involved. 1st step is to call the customer service # & lodge a complaint asking that a case # be assigned. Here is the # in case it is not handy 1-800-633-5151. Start there & let them, as well as the dealership know that you want to meet with the District Parts & Svc Mgr. Set up that meeting ASAP, which may still take several weeks & see where you are at then. If between customer service & the DPSM you can not get anything accomplished, I will see what else can be done.
thanks for the info. I will get this process started.
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post #10 of 11 Old 10-15-2009, 06:55 PM Thread Starter
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Quote:
Originally Posted by Oversoul View Post
Start documenting everything, including names, dates, times, what was said & by whom, etc.
Don't leave anything to memory. Take pictures, use your cell phone's voice recorder to record conversations, notes, etc.
Save everything relating to these issues including the bad parts, old tires, etc.
Call the BBB, lodge complaints with every agency you can find. Send traceable mailings w signature requests.
Make lots of noise and if that doesn't work, make more noise. Make it unbearable for these clowns.
Good luck.
I get copies of each service record and the "resolution". They wouldn't let me keep the tires or the bearing. I have to go in to the dealership Monday. I will bring a recorder...
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